Quality Assurance Associate

Total vacancies for this job title: 2
15000 - 18000
At least 1 year BPO experience
(Night Shift)
Qualifications:

Requirements:

  • A Bachelor’s degree

  • Proven experience in the same capacity

  • At least 1 Year BPO Experience (CSR/TSR)

  • Proficient in the use of various Microsoft applications like EXCEL and WORD

  • Strong understanding of Quality Assurance concepts and methodologies

  • Strong problem analysis and problem solving skills

  • Proficient in both oral and written communication


Quick Apply

Responsibilities

Responsibilities:

  • Assist in developing QA policies and procedures

  • Ensures proper implementation of Quality Assurance standards

  • Document internal audits and other quality assurance activities

  • Investigate on customer complaints and other non-conformance issues

  • Identify areas for improvement in the quality system

  • Develop and recommend corrective and preventive actions for pressing quality issues

  • Aid in identifying training needs and interventions for departments in order to meet quality standards

  • Assist in the conduct of regular quality audits

Quick Apply

Responsibilities

Responsibilities:

  • Assist in developing QA policies and procedures

  • Ensures proper implementation of Quality Assurance standards

  • Document internal audits and other quality assurance activities

  • Investigate on customer complaints and other non-conformance issues

  • Identify areas for improvement in the quality system

  • Develop and recommend corrective and preventive actions for pressing quality issues

  • Aid in identifying training needs and interventions for departments in order to meet quality standards

  • Assist in the conduct of regular quality audits