Requirements:
A Bachelor’s degree
Proven experience in the same capacity
At least 1 Year BPO Experience (CSR/TSR)
Proficient in the use of various Microsoft applications like EXCEL and WORD
Strong understanding of Quality Assurance concepts and methodologies
Strong problem analysis and problem solving skills
Proficient in both oral and written communication
Responsibilities
Responsibilities:
Assist in developing QA policies and procedures
Ensures proper implementation of Quality Assurance standards
Document internal audits and other quality assurance activities
Investigate on customer complaints and other non-conformance issues
Identify areas for improvement in the quality system
Develop and recommend corrective and preventive actions for pressing quality issues
Aid in identifying training needs and interventions for departments in order to meet quality standards
Assist in the conduct of regular quality audits
Responsibilities
Responsibilities:
Assist in developing QA policies and procedures
Ensures proper implementation of Quality Assurance standards
Document internal audits and other quality assurance activities
Investigate on customer complaints and other non-conformance issues
Identify areas for improvement in the quality system
Develop and recommend corrective and preventive actions for pressing quality issues
Aid in identifying training needs and interventions for departments in order to meet quality standards
Assist in the conduct of regular quality audits