eLink Systems & Concepts Corp.
At least 5 years’ sales experience in a call center environment is required
At least 2 years of experience in a Sales Supervisor role or a similar leadership position in a sales environment
Sales Supervisor with proven experience in outbound sales and team leadership
Ability to coach and develop team members
Good technical skills in the use of Excel and CRM tools, Canva, Microsoft tools
Preferably holds a college degree, but qualified undergraduate candidates are also encouraged to apply
Must be knowledgeable in sales development, revenue generation, sales engagement, incentive programs, and performance scorecards
Excellent communication skills, both written and verbal
Must have a determined and goal-oriented attitude
Must have experience working closely and effectively with other team leaders and managers
Must be willing to work onsite and on a night shift schedule
Responsibilities
Identify areas for improvement through data analysis
Prepare and discuss performance evaluations and appraisals
Accomplish all daily, weekly and monthly reports and deliverables
Carry out day—to-day deliverables as designated by the senior manager
Develop strategies for selling of products and designing tactics through which maximum revenue can be earned
Create training materials and facilitate refresher courses
Assists the sales manager to resolve customer complaints and issues within the sales department for smooth functioning
Ensures that both company code of conduct and discipline, and department policies are understood and adhered to by subordinates at all times
Identify direct reports that have shown potential to be part of the orgs succession plans and/or initiatives
Coaches, mentors and develops direct reports that have shown potential, in preparation to a probable move up and/or promotion
Engages direct reports to exceed position goal and targets through providing constructive feedback and provisions of rewards
Constantly conducts random audits of departmental practices to identify probable points of improvement
Performs all other tasks as required by immediate superior
Responsibilities
Identify areas for improvement through data analysis
Prepare and discuss performance evaluations and appraisals
Accomplish all daily, weekly and monthly reports and deliverables
Carry out day—to-day deliverables as designated by the senior manager
Develop strategies for selling of products and designing tactics through which maximum revenue can be earned
Create training materials and facilitate refresher courses
Assists the sales manager to resolve customer complaints and issues within the sales department for smooth functioning
Ensures that both company code of conduct and discipline, and department policies are understood and adhered to by subordinates at all times
Identify direct reports that have shown potential to be part of the orgs succession plans and/or initiatives
Coaches, mentors and develops direct reports that have shown potential, in preparation to a probable move up and/or promotion
Engages direct reports to exceed position goal and targets through providing constructive feedback and provisions of rewards
Constantly conducts random audits of departmental practices to identify probable points of improvement
Performs all other tasks as required by immediate superior